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Quality Control Questionnaire

Pacom Korea, in an effort to improve its services, has organized a Quality Control team. We would like to ask you to participate in our evaluation by filling out the following quality control questionnaire. Your answers are optional; please feel free to fill out any areas you wish.

Questionnaire

문의폼입니다.
Company Name
Completed By
Title
Email address

Product Quality Rating

Quality of finished products

Delivery Rating

Timeliness of delivery
Ability to process urgent requests
Organization and communication of transport and logistics

Quoting and Billing

Timeliness of receiving quotes
Completeness of the quotes
Timeliness of invoicing
Accuracy and descriptions on invoices

Customer Service

Ease of access to necessary certificates and documents that Pacom would provide
Ease of access to staff
Quality of sales representative
Quality of project managers
Technical competence of staff
Problem solving ability of staff
Staff's ability to adapt to changes on projects
Responsiveness to correspondence (E-mail, phone, etc)
Overall satisfaction level

Other Questions

Preferred method of communication during projects:
Over the past year, have you experienced any delays in the delivery of your project?
Did you experience any communication difficulties with staff?
In order to better evaluate your experience, please mention any events that may have concerned you.
Do you have any suggestions on how Pacom can better serve you?
Would you be willing to refer Pacom to others?
Based on your experiences, do you plan to continue to use Pacom for your printing needs?
Thank you for completing the survey.

Please press the send button and the survey will be sent to our Quality Control Team for review.