Quality Control Questionnaire

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Printing is beyond what you think about printing!

Pacom Korea, in an effort to improve its services, has organized a Quality Control team. We would like to ask you to participate in our evaluation by filling out the following quality control questionnaire. Your answers are optional; please feel free to fill out any areas you wish.

Questionnaire

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Company Name
Completed By
Title
Email address

Product Quality Rating

Quality of finished products Very Poor Poor Average Good Excellent

Delivery Rating

Timeliness of delivery Very Poor Poor Average Good Excellent

Ability to process urgent requests Very Poor Poor Average Good Excellent

Organization and communication of transport and logistics Very Poor Poor Average Good Excellent

Quoting and Billing

Timeliness of receiving quotes Very Poor Poor Average Good Excellent

Completeness of the quotes Very Poor Poor Average Good Excellent

Timeliness of invoicing Very Poor Poor Average Good Excellent

Accuracy and descriptions on invoices Very Poor Poor Average Good Excellent

Customer Service

Ease of access to necessary certificates and documents that Pacom would provide Very Poor Poor Average Good Excellent

Ease of access to staff Very Poor Poor Average Good Excellent

Quality of sales representative Very Poor Poor Average Good Excellent

Quality of project managers Very Poor Poor Average Good Excellent

Technical competence of staff Very Poor Poor Average Good Excellent

Problem solving ability of staff Very Poor Poor Average Good Excellent

Staff's ability to adapt to changes on projects Very Poor Poor Average Good Excellent

Responsiveness to correspondence (E-mail, phone, etc) Very Poor Poor Average Good Excellent

Overall satisfaction level Very Poor Poor Average Good Excellent

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