Frequently Asked Questions

Trying to choose an overseas printer can feel like a daunting task. We’ve put a few things together to keep in mind. Whether you consider Pacom as your printer or another group, these tips can help steer you into the right direction

 

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Q: How do I find a reputable printing company overseas?


A: Often people rely on printing trade shows, internet searches, even luck, to find a list of overseas printers, but by far the best method is getting a referral from someone who has printed offshore. Poll your friends and business acquaintances for help. Once you get specifics on one or more, ask them for references.


Q: What should the printing company supply for me?


A: Samples of their work is crucial. An equipment list is important, to make sure they have the equipment your project will need. But samples will prove that they are adept at using that type of equipment. Plenty of printers are capable of producing a wide variety of projects, but samples will ensure that their craftsmanship with that type of equipment is up to your standards. The equipment list also shows their willingness to keep pace with the changing technology of the print world.

Q: Who do I talk to?


A: The key to a successful offshore printing procedure is constant communication with your local representative and the company. A local representative will provide a clear understanding of the entire process. They should be accessible, clear and helpful.


Q: Should I take the lowest price?


A: Realize that, in most cases, you get what you pay for. If your quote seems too good to be true, it probably is. There’s a difference between inexpensive and cheap. Evaluate all aspects of the purchasing triangle - Speed, Price, Quality and make sure you get the priorities correct.


Q: Should I take the lowest price?


A: Realize that, in most cases, you get what you pay for. If your quote seems too good to be true, it probably is. There’s a difference between inexpensive and cheap. Evaluate all aspects of the purchasing triangle - Speed, Price, Quality and make sure you get the priorities correct.


Also, check to make sure you are comparing apples to apples. Frequently freight, sometimes proofs and other aspects are quoted separately, so make sure all specs are consistent over all quotes.


Q: What kind of paper can you offer?


A: Price can be the trickiest issue when working with an overseas printer. Not all paper is available in all locations. Our paper stock changes quite often and therefore, the best is to provide us with what types of stocks you are looking for and we can research on how to match it or find a comparable stock.


Q: What is the difference between GSM and lbs for paper weights?


A: This is a very common topic that comes up when working with overseas printer.  So common, in fact, that we've devoted a paper weight conversion chart page that you can book more for years to come.

Q: Ok, I've chosen a printer. How long does it usually take?


A: Depending on prepress and shipping factors it will be 6 to 10 weeks. Modern technology can speed up the process with FTP sites for file transfers and soft proofing. Even hard proofs can be delivered in a week or so. Figure 2-3 weeks to print and bind. Then 2-4 weeks in shipping depending on the delivery address. Keep in mind, South Korea has some of the fastest shipping times from Asia, especially when compared to China. Your representative will work out a schedule for you and should advise you of the progress at every step along the way.

Q: Who handles the shipping?


A: Be clear on your shipping/freight strategy. Your manufacturer can handle these logistics and pass the cost on to you, or you can employ a freight or customs broker. Whatever you decide, make sure you both are clear with who will handle it from door to door.

EX PLANT = your freight agent picks it up at the factory.
FOB
= your freight agent takes it over at the port of departure.
CIF = your freight agent takes it over at the port of arrival.
DDP = Pacom handles the entire shipping to your door or warehouse.

Q: What are the PDF settings I should use?


A: We've set up a page to discuss some of the best practices for making PDF files when sending to a printer.  Click here to learn more.

Q: I want to send my graphic files to Pacom.  How do I do that?


A: Pacom uses a FTP (File Transfer Protocol) server to receive files from clients.  It requires that you are set up with a userid and password.  Your project manager can assist you with getting the userid.  As for instructions on how to use the server, please click here.


If you are unable to find the answer to your question, please contact us and we will be happy to answer whatever your needs might be.